Return Policy
Easy Returns/Exchange Policy
We at Erum Dw pret hope you love our products just as much as we do but in case you’re unhappy with anything you have received from our store, then we can help with the size exchange only and no cash back returns.
simply send us a mail on assist.erumdw@gmail.com withing 48 hours of receiving parcel. you will need to send a video of you opening the parcel and showing the damaged product along with several images ( if video seems edited in any way it will be rejected) . we will be happy to process the exchange for you.We pre confirm the sizes via whatsapp or call & help you with the best size match .the exchange will be done at your expenses via reputed courier brand.
Your request for return / exchange should be received within 48 hours and your dress should be received within 4-5 days.
The items should be unused and unwashed with original packaging and tags in place. Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
Non-returnable categories-
Following product categories fall under "No Exchange" unless there is an inherent damage issue at the time of delivery due to a miss from our quality team.
• Accessories
• Couture garments
• Discounted products
Process of Exchange Request -
1. email us on assist.erumdw@gmail.com to place an exchange request.
2. Dispatch the product from any reputed or well known courier service.
3. After dispatch please share booking receipt with order ID, contact number email ID and new size or measurements on assist.erumdw@gmail.com
Process of Return Request -
1. email us on assist.erumdw@gmail.com to place an exchange request.
2. Dispatch the product from any reputed or well known courier service.
3. After dispatch please share booking receipt with order ID, contact number, email ID and reason for return on assist.erumdw@gmail.com
Process of Return Request -
4. Once the product is received by us, store credits of exchanged piece amount will be issued that can be used from a coupon code . These credits can be redeemed against any future purchase from our website within 90 days.
Eligibility for Successful Return/Exchange
The product must be sent out from the customers end with the original brand label, article number, un-detached price tag and complete packaging within 5 days from the date of delivery, for a different size or style.
Upon examination, the product must be unused, undamaged and in its original condition. It is also vital that the product does not possess any stains, scratches, tears or rips.
Store credit will be valid for 90 Days. If you are unable to use the store credit and have lapsed, the store credit will not be issued again.
All products will be dry clean only.
Only one time exchange is available.
No discount or promos apply on store credits.
If your dress is stolen or missing during the transit we are not responsible and we can't reimburse or refund any amount.
We are not liable for any returns that we were not notified about first.
Customer Care :
Ph: +91 9111000578
(Between 12 pm to 8 PM, Monday to saturday)
